Contact information
Contact Information Policy
Last updated: January 2026
This Contact Information Policy explains how to get in touch with Harrington Grey – Kitchen Design Studio and what you can expect when you do.
1. How to Contact Us
You can contact Harrington Grey using the following methods:
📧 Email: info@nottinghamshirejoinery.co.uk
🌐 Website: Contact forms available on our website
We do not offer unscheduled drop-in visits or walk-in consultations.
2. Response Times
We aim to respond to all enquiries within 1–2 business days.
Please note:
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Response times may be longer during peak periods or public holidays
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Urgent requests should be clearly marked in the subject line
3. Consultation Enquiries
All design consultations must be booked through our official booking system.
We do not confirm appointments via:
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Social media messages
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Informal emails
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Verbal agreements
Bookings are only secured once payment has been received and confirmation issued.
4. Accuracy of Information
When contacting us, you agree to provide:
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Accurate contact details
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Clear and truthful project information
We are not responsible for delays or misunderstandings caused by incomplete or inaccurate information.
5. Appropriate Use of Contact Channels
Our contact details are provided for legitimate enquiries related to our services.
You must not:
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Send abusive, threatening, or inappropriate communications
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Use our contact details for marketing or solicitation
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Attempt repeated contact outside reasonable business expectations
We reserve the right to limit or refuse communication where misuse occurs.
6. Record Keeping
For training, quality assurance, and contractual clarity, we may retain records of communications, in line with our Privacy Policy and applicable data protection laws.
7. Changes to Contact Information
We may update our contact details from time to time. The most current information will always be displayed on our website.
8. Contact
For all enquiries, please use:
📧 info@nottinghamshirejoinery.co.uk