Privacy policy

Privacy Policy

Last updated: January 2026

Harrington Grey – Kitchen Design Studio (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of information in line with this policy.

1. Who We Are

Harrington Grey is the data controller responsible for your personal data.

If you have any questions about this policy or how your data is handled, please contact:

📧 info@nottinghamshirejoinery.co.uk

2. What Information We Collect

We may collect the following types of personal data:

  • Name

  • Email address

  • Telephone number

  • Billing and payment details

  • Project information and design preferences

  • Correspondence and enquiry details

  • Technical data (IP address, browser type, device information)

We only collect data that is necessary for providing our services or operating our website.

3. How We Collect Your Data

Your data may be collected when you:

  • Submit a contact form

  • Book a consultation

  • Make a purchase

  • Communicate with us by email

  • Use our website (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data to:

  • Provide and manage our services

  • Process bookings and payments

  • Communicate with you about your project

  • Improve our website and services

  • Comply with legal and regulatory obligations

We do not sell your personal data.

5. Legal Bases for Processing

We process your data under one or more of the following lawful bases:

  • Performance of a contract

  • Legitimate interests (to operate and improve our business)

  • Legal obligation

  • Consent (where required, such as marketing communications)

6. Marketing Communications

You will only receive marketing communications from us if:

  • You have opted in, or

  • You are an existing customer and we are contacting you about similar services (where legally permitted)

You may opt out at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

7. Data Sharing

We may share your data with trusted third parties where necessary, including:

  • Payment processors

  • Website and booking platform providers

  • Professional advisers (e.g. accountants, legal advisers)

  • Approved suppliers or installers (where relevant to your project)

All third parties are required to handle your data securely and lawfully.

8. Data Storage & Security

We take appropriate technical and organisational measures to protect your data from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

Data is stored securely and only for as long as necessary to fulfil the purposes outlined in this policy.

9. Data Retention

We retain personal data only for as long as required:

  • To provide our services

  • To comply with legal, tax, and accounting obligations

  • To resolve disputes

When data is no longer required, it is securely deleted.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details above.

11. Cookies

Our website uses cookies to improve functionality and analyse performance.

You can manage or disable cookies through your browser settings. Further details are provided in our Cookie Policy (where applicable).

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

14. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

🌐 ico.org.uk

We would, however, appreciate the opportunity to address your concerns first.