Shipping policy

Shipping Policy

Last updated: January 2026

This Shipping Policy outlines how physical items ordered through Harrington Grey – Kitchen Design Studio are delivered.

Please note: many of our services are digital or consultation-based and do not require shipping.

1. What We Ship

Shipping applies only to physical products supplied by Harrington Grey.

This may include (where applicable):

  • Kitchen components

  • Accessories

  • Product samples

  • Approved third-party supplied items

Design services, consultations, and digital drawings are not shipped and are delivered electronically.

2. Delivery Areas

We currently ship to:

  • Mainland United Kingdom

If delivery outside mainland UK is required, this must be agreed in writing prior to purchase.

3. Delivery Timescales

Estimated delivery times will be confirmed at the point of order or during project coordination.

Please note:

  • Bespoke or made-to-order items have extended lead times and will be confirmed once specifications are finalised.

  • Delivery dates are estimates, not guarantees.

We will keep you informed of any material delays where reasonably possible.

4. Shipping Costs

Shipping costs:

  • Are calculated at checkout or quoted separately

  • May vary depending on item size, weight, and delivery location

Any additional charges (such as specialist handling or timed delivery) will be clearly communicated before dispatch.

5. Deliveries & Access

It is your responsibility to ensure:

  • Safe and suitable access for delivery

  • Someone is available to receive the delivery

  • The delivery address provided is accurate and complete

Failed or aborted deliveries caused by access issues or incorrect information may result in additional charges.

6. Inspection on Delivery

You must inspect all items on delivery.

If goods arrive damaged:

  • Note this on the delivery paperwork where possible

  • Notify us within 48 hours, providing photographs

Failure to report damage within this timeframe may affect your ability to make a claim.

7. Risk & Ownership

Risk passes to you upon delivery.

Ownership of goods passes once full payment has been received.

8. Third-Party Deliveries

Some items may be delivered directly by third-party suppliers or couriers.

Where this applies:

  • Delivery terms may vary

  • We are not responsible for courier delays outside our control

9. Delays & Force Majeure

We are not liable for delays caused by circumstances beyond our reasonable control, including supplier delays, transport disruption, or adverse weather conditions.

10. Contact

For delivery-related enquiries, please contact:

📧 info@nottinghamshirejoinery.co.uk